Refund and Returns Policy

Last Updated: April 2026

Above the Fireline products are made to order. Because each item is produced after an order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color selection, or change-of-mind purchases.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, please contact us within 30 days of receiving your order. Include your order number, a brief description of the issue, and clear photos showing the problem.

If the issue is confirmed, we will work to provide a replacement or refund when appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date. We will review the tracking information and help determine the next step.

Wrong Address or Unclaimed Packages

Please make sure your shipping address is correct before placing your order. If an order is returned due to an incorrect address, insufficient address, or unclaimed package, reshipping costs may be the customer’s responsibility.

Size Exchanges

Because apparel items are made to order, we do not offer free size exchanges. Please review the size chart on each product page before ordering.

How to Contact Us

For order issues, please contact us through our Contact Us page with your order number and details about the problem.